Shipping policy

Updated on: August 18, 2025

Please review our shipping policy below for details on how we process and deliver your orders.

Shipping Fee

Enjoy free shipping on all orders.

Order Cut-Off Time

Orders placed before 5:00 PM (GMT-08:00) Pacific Standard Time on business days will begin processing the same day. Orders placed after this time will begin processing on the next business day.

Order Processing Time

Orders are usually processed within 1–3 business days after payment is confirmed.
This includes order verification, packing, and dispatch preparation at our warehouse.

Shipping Time

After your order ships, you will receive a shipping confirmation email with a tracking number.
As this is international shipping, transit to your local carrier typically takes 7–10 business days.

Delivery Time

Once the package reaches your destination country, it will be handed over to a local courier service for final delivery.
Local delivery usually takes an additional 3–7 business days, depending on your location and carrier operations.

Estimated Delivery Time

Total estimated delivery time: approximately 11–20 business days
(Processing time + international transit + local delivery)

Track Your Order

To track your Caseek order, please visit the Order Tracking page.

Please note, if your order does not have tracking information available after 5 days, please contact us for assistance. You can choose between option A: Reshipment or option B: Refund.

Shipping Restrictions

At this time, we only ship within the United States.
We do not ship to P.O. Boxes, APO/FPO addresses, or international destinations.

Contact Us

If you have any questions, please email us at info@caseek.com.