Refund policy
Last Updated: August 18, 2025
Return & Refund Policy (United States)
Customer satisfaction is our top priority. If you need to request a return or refund, Caseek accepts both. Please follow the guidelines below to ensure smooth processing.
Do you accept returns?
Yes. We accept returns for both defective and non-defective products.
Do you accept exchanges?
Yes. We accept product exchanges.
Eligibility
- Return requests must be submitted within 30 days of receiving the item.
- Returns requested after this period will not be processed.
Returnable Items
- Only new, unused items are eligible for return.
- This includes products in their original, unopened packaging.
Non-Returnable Items
- Items without original tags.
- Products with minor, easily repairable defects (e.g., loose threads).
- Items that have been modified in any way.
- Items with defects compared to the original unless caused by our error.
Return Shipping Costs
Company Error (e.g., defective or incorrect item): Caseek covers all return shipping costs and provides a full refund or exchange.
Customer Preference (e.g., change of mind): Return shipping costs are the customer’s responsibility.
Original shipping fees are non-refundable.
If you receive a refund, return shipping costs will be deducted from your refund amount.
How to Request a Return
Contact Customer Support
Send the following details to info@caseek.com:
- Your order number
- A brief description of the issue
- Clear photos of the item and issue
Get Return Authorization
- Our team will review your request.
- If approved, you will receive return instructions and the return address via email.
Important:
- Unauthorized returns may not be processed correctly.
- Please do not return items without receiving confirmation from us.
- Returned items must be in original condition, unworn, unwashed, and with all original tags attached.
Refund Policy
We issue refunds under the following circumstances:
You received an incorrect, damaged, or defective item (full refund).
Your order is marked as delivered but you have not received it, and after verification, it is confirmed lost during transit (full refund).
Refund Process
Refunds will be issued to your original payment method.
Once we receive and inspect your return or refund request, we will send a confirmation email.
Refund processing time: Up to 2 business days after confirmation.
Estimated Refund Timeframe
After processing, it may take your bank or credit card provider up to 10 days to post the refund to your account.
If you have not received your refund within 10 days after receiving our confirmation email, please contact your bank or credit card provider before reaching out to us at info@caseek.com.
Exchanges
We offer exchanges for eligible items.
To request an exchange for a different size, color, or model, contact our customer service team with your order details and desired exchange information.
Exchanges are subject to stock availability. If your requested item is out of stock, we will assist you with an alternative or process a refund.
Orders can only be changed if they have not yet shipped. Once an order leaves our warehouse, changes cannot be made.
Restocking Fees
We do not charge restocking fees for returns.
Thank you for your understanding. If you have any questions, please contact us at info@caseek.com.