FAQs
How can l pay for my order?
You can securely pay using American Express,Diners Club,Discover,Mastercard,Venmo,Visa, Shop Pay,Apple Pay,PayPal and Google Pay.
How much does domestic (US) shipping cost?
We offer standard shipping across the United States.
- Orders over $50 qualify for free shipping.
- A flat rate of $5.90 applies to orders under $50.
How long will it take to receive my order?
Orders are typically processed within 1–3 business days at our warehouse. Once shipped, you will receive a tracking number by email, and the estimated delivery date will be available within 24 hours. For orders within the U.S., delivery usually takes 7–12 business days after shipment.
If you have any special requests or concerns, feel free to contact us by email—we'll do our best to assist you.
How do l start a return or exchange?
If you ordered the wrong size or have another issue, you may request a return or exchange as long as the following conditions are met:
- The item is unworn, undamaged, and unwashed
- The item is in resellable condition with original packaging
- Your request is submitted within 30 days of receiving the order
To begin, please contact our customer service by email. We'll guide you through the process.
Do you ship to APO/FPO/DPo addresses?
Unfortunately, we are currently unable to ship to APO, FPO, or DPO addresses. We understand this may cause inconvenience and are actively evaluating options for future shipping support. Any updates will be reflected on our website as soon as they become available.
I haven't received my order or shipping confirmation email, What should l do?
If you haven't received a confirmation email, please try the following:
- Check your spam or junk folder. Some email providers may filter our emails.
- If you’re using Gmail, check the "Promotions" tab, as our emails may be directed there.
- If you still can’t find the email, please contact us. We’ll assist you in verifying your order status promptly.
How can l track my order?
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to check the latest delivery status of your package.
If you haven’t received a tracking number within 5 business days after placing your order, please contact us via email. We’ll be happy to assist you.
My order is missing items. What should l do?
Some items may ship separately, so it’s normal for different parts of your order to arrive at different times.
If you haven’t received the remaining items a few days after the first delivery, please contact us via email. We’ll be happy to check the status and assist you further.
How can l change or cancel my order after placing it?
To ensure fast shipping, orders are processed and packed shortly after placement.
If you need to change your order (address, items, or cancel), please contact us within 24 hours of placing your order. We will do our best to accommodate your request, but changes cannot be guaranteed after this period.
When will l receive my refund?
Once our warehouse receives your returned item, refunds are typically processed within 10 business days. The refund will be returned to your original payment method.
If you have not received your refund within 15 business days, please contact us.